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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to create a personal chart of service activities by week. What should you do?

A) In the All Service Activities view, create a new chart from the Chart tab. In the Chart Designer, select appropriate Series and Category values. Then save the chart.
B) In the Report Wizard, create a new report based on Service Activities with a time interval of one week. Select the Chart and table format, and then save the report.
C) Create a new chart in the Data Management area. In the Chart Designer, select appropriate Series and Category values. Then save the chart.
D) Create a new chart in the Dashboards area. In the Chart Designer, select appropriate Series and Category values for Service Activities. Then save the chart.

2. In Microsoft Dynamics CRM 2011, what is a unit group?

A) a way to define the product that will be used as a substitution if another product is unavailable
B) a way to bundle two or more products together
C) a set of measurements in which a product is available
D) a way to organize multiple price lists

3. A company uses Microsoft Dynamics CRM Online 2011.
Company representatives create knowledge base articles based on the KB-Product template to respond to
product questions.
Articles based on the KB-Product template are frequently updated.
The updated articles must be reviewed and approved before the changes are published.
For each article based on the KB-Product template, you need to track who last updated the article and who
last approved article changes.
What should you do?
(Choose all that apply.)

A) Enable auditing for the articles.
B) Enable system auditing.
C) Enable auditing for the article template.
D) Add updatedby and approvedby fields to the article template. Then create a workflow to update the new fields.

4. Which of the following record types can a Microsoft Dynamics CRM 2011 marketing list include? (Choose all that apply.)

A) Accounts
B) Cases
C) Users
D) Teams
E) Leads

5. In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads. How can the owner of the distributed campaign activities be assigned? (Choose all that apply.)

A) The activities can be assigned to the owners of the lead records.
B) The activities can be assigned to a team.
C) The activities can be assigned to a list of users.
D) The activities can be assigned to a specific user.
E) The activities can be assigned to you.

Solutions: