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Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:

1. Refer to the exhibit.

Which object in the Cisco Unified Communications Manager Express GUI should you access to change a phone user password?

A) Phone Physical ID (Mac Address)
B) Telephone Number
C) CallerID/Name
D) Login Name

2. Which statement about Cisco Unity Connection user templates is true?

A) Changes in user templates affect new and existing users.
B) Changes in user templates have no impact on users unless those users are imported through Active Directory.
C) Changes in user templates affect only existing users.
D) Changes in user templates affect only new users to be created.

3. An administrator is attempting to add a new IP phone to the network. The phone does not register and continues to cycle through the registration process. The administrator checks and notices that the IP address assigned to the phone is not in the correct network. What is the cause of this issue?

A) The switch port that the phone is connected to is configured with the wrong voice VLAN.
B) The DHCP server is giving out false IP addresses.
C) The TFTP server is misconfigured.
D) The PSTN gateway is down.
E) The Cisco Unified Communications Manager is down.

4. An administrator wants to import users using the Bulk Administration menu in Cisco Unified Communications Manager Administration. Which file format is valid for this operation?

A) .DOCX
B) .DOC
C) .XLS
D) .CSV
E) .PDF

5. An end user reports that they are unable to control their Cisco IP phone using Cisco Unified Personal Communicator and cannot make any calls. Which situation can cause this issue?

A) The LDAP integration is incorrect.
B) The Cisco Unified Personal Communicator is not registered in the Cisco Unified Presence server.
C) The Cisco Unified Personal Communicator is configured in desk-phone mode.
D) The Allow Control of Device from CTI checkbox in the device configuration on Cisco Unified Communications Manager is disabled.
E) The Allow Control of Device from CTI checkbox in the device configuration on the Cisco Unified Presence is disabled.

Solutions: