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Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:

1. In the GPON home-to-home access solution, Huawei's ONT can directly register with the U1900 series gateway through SIP to implement voice services. ()

A) FALSE
B) TRUE

2. OVUM Consulting conducted research on UC of more than 1,300 large enterprises in the world in 2013. The focus of the company on communication system construction includes () (multiple choice of this question)

A) Improve efficiency
B) Business agility
C) Improve business processes
D) Employee flexible working mode

3. There are many types of call forwarding methods in Huawei Contact Center, including the following: () (multiple choices in this question)

A) Successfully transferred, the transfer is successful, the agent releases the call.
B) Specify the transfer to the private queue of the specified agent.
C) Release the transfer, regardless of success or failure, the agent releases the call.
D) Suspend and transfer to the automatic voice process. After the call is processed, the call is transferred back to the original agent for further processing.

4. Using the Huawei HPS outbound call activity management system, administrators can configure multiple skill queues to serve an outbound call activity, and can define corresponding rules to assign specific calls to specific skill queues, such as queues older than 30 years old. 1 service, age less than 30 years old served by Queue 2.
Administrators can also be configured in random mode, and the system randomly assigns calls to the appropriate skill queue. ()

A) FALSE
B) TRUE

5. Social media access is one of the highlights of Huawei's contact center.
Which of the following messages can be received by the system? () (multiple choices in this question)

A) Commentary message
B) @
C) Private message
D) Actively search for messages on social media based on keywords

Solutions: