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Nokia SDM Certification - CARE Sample Questions:

1. Care Plan can be used as:

A) Basic reference in contractual disputes with customer.
B) Service Manual, helping to induct new Care Team members.
C) Financial Planning support tool in CT.
D) The source of resource forecast data.

2. When does the Care phase start?

A) When the Account Manager receives the final payment from the Customer.
B) When the project phase is completed.
C) When the Care Plan has been accepted by the Customer.
D) When the network, sub-network or deliverables get Customer final acceptance.

3. What are the four pillars of Care?

A) Customer Relationship, SWS Management, Operational Management, Financial Management.
B) Customer Relationship, Care Business Management, Operational Management, Financial Management.
C) Operational Management, Business Management, Financial Management, HWS Management.
D) Operational Management, SWS Management, HWS Management, Financial Management.

4. What needs to be done if a 3rd Party Service Contract is due to expire?

A) Care Program Manager should inform the Customer to renew the contract directly with the supplier.
B) Care Program Manger should inform Product Line.
C) Care Program Manager should contact the 3rd Party Service Manager and supplier representatives to renew the contract.
D) The Care Program Manager should inform the Service Engagement Manager.

5. What is the PRIMARY reason for the Care Program Manager to be involved in the tendering phase?

A) To ensure commitment to the implementation schedule, resource requirements, rollout & other plans.
B) Give background information on customer needs and to ensure that the Care services requirements are met.
C) To provide a more hands-on approach to the offer.
D) To support offer tailoring by giving insight into existing customer needs.

Solutions: