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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to set up special offer volume pricing for a product.
The special offer will be 25 percent off the retail price of the product when more than 10 units are
purchased.
How should you configure this pricing?

A) Use the Percent Markup: Current Cost pricing method.
B) Use the Currency Amount pricing method.
C) Use the Percent of List pricing method.
D) Use a Discount List.

2. You need to export a list of only active invoices for a specific customer from Microsoft Dynamics CRM 2011
to Microsoft Office Excel.
What should you do?

A) Create an Invoice View and filter the view to display active invoices. Then export the view to Excel.
B) In the Report Wizard, create a report with a Primary Record Type of Invoices. Then export the report to Excel.
C) Open the Account Summary report of the customer, and then export the report to Excel.
D) Open the Invoice Associated View of the customer and filter the view to display active invoices. Then export the view to Excel.

3. In Microsoft Dynamics CRM 2011, you need to ensure that all currently scheduled delivery trucks are fully
utilized before a new truck is scheduled.
What should you do?

A) Set the capacity on the utilized trucks to 2, and the capacity on the non-utilized trucks to 1.
B) Set the capacity on the utilized trucks to 1, and the capacity on the non-utilized trucks to 2.
C) On the Service item, set the selection rule selection criteria to Least Busy.
D) On the Service item, set the selection rule selection criteria to Most Busy.

4. You use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook on a portable computer.
You are tracking several email messages, tasks, and contacts within Outlook.
Which of the following statements about deleting tracked items is true?

A) Deleting a task activity record for a completed task in Microsoft Dynamics CRM will delete the tracked task from Outlook.
B) Deleting a contact record in Microsoft Dynamics CRM for which you are the owner will delete the contact from Outlook.
C) Deleting a tracked email message in Outlook will delete the email message from Microsoft Dynamics CRM.
D) Deleting an email message in Microsoft Dynamics CRM will delete the tracked email message from Outlook.
E) Deleting a completed task that is tracked in Outlook will delete the task activity record from Microsoft Dynamics CRM.

5. A company with offices in Boston, Massachusetts, and Paris, France uses Microsoft Dynamics CRM 2011.
You need to ensure that resources in Boston can be scheduled to deliver services only for the Boston
office.
What should you do? (Choose all that apply.)

A) Set the service selection rules to choose resources from The same site.
B) Create a Boston site record. Add all the users and facilities/equipment that are associated with that site.
C) Set the time zone for each user associated with the Boston site to match the time zone of that site.
D) Set the time zone for each facility/equipment record associated with the Boston site to match the time zone of that site.

Solutions: