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Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:

1. Huawei's outbound call management system only supports Oracle database and does not support SQL Server database. ()

A) FALSE
B) TRUE

2. After the Huawei contact center receives the message from the social media, the message needs to be distributed to the appropriate agent for processing. Which of the following distribution modes is not supported by the current system. ()

A) When the administrator forwards to the relevant agent for processing, he may request to reply to the agent's reply message. After the agent replies, it will be posted to social media after being reviewed by the administrator.
B) The administrator can check the influence of the message publisher and give quick response to the more influential publishers, such as stars, to avoid the situation.
C) The administrator can view the sentiment category and sentiment index of each message to identify whether the message is a positive message or a negative message, which is convenient for the administrator to process quickly.
D) The system can identify the keywords in the message, automatically filter out the useless messages according to the keywords, and assign the useful messages to the appropriate agent for automatic message distribution, which greatly reduces the administrator's distribution workload. .

3. Quality inspectors can use the CMS tool to query playback recordings and evaluate agent performance.
What conditions can the quality inspector use to query the recording? () (multiple choice of this question)

A) Query by call duration. For example, query a call with a call duration of more than 10 minutes.
B) Query by agent number or customer number
C) Recording start time and end time, the system will query the recording files in this time period.
D) Query the recording by keyword.

4. The open integration of the eSpace UC solution is now impossible: ()

A) Cisco TelePresence Integration
B) Outlook integration
C) Polycom integration
D) Lync integration

5. When an intra-office user calls an intra-office user, the number of automatic callbacks is unlimited. ()

A) FALSE
B) TRUE

Solutions: