Novell Service and support : 50-658

Pass 50-658 Exam Cram

Exam Code: 50-658

Exam Name: Service and support

Updated: Aug 08, 2026

Q & A: 174 Questions and Answers

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Novell 50-658 Exam Syllabus Topics:

SectionObjectives
Novell Enterprise Products Support- Infrastructure Services
  • 1. Open Enterprise Server support concepts
    • 2. Network service configuration and maintenance
      - Directory Services
      • 1. Identity management fundamentals
        • 2. Novell eDirectory support and troubleshooting
          Security and Access Management- Access control systems
          • 1. Novell Access Manager concepts
            • 2. Authentication and authorization troubleshooting
              Client and Systems Management- Endpoint Management
              • 1. ZENworks configuration management
                • 2. ZENworks asset management basics
                  General Troubleshooting and Support Skills- Problem Diagnosis
                  • 1. Incident analysis and resolution methodology
                    • 2. System monitoring and diagnostics
                      - Support Processes
                      • 1. Escalation procedures
                        • 2. Technical support workflows
                          Messaging and Collaboration- GroupWise Support
                          • 1. GroupWise administration and troubleshooting
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