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EXIN ITIL Foundation Sample Questions:

1. Which service lifecycle stage supports the creation of a portfolio of quantified services?

A) Service design
B) Service strategy
C) Service operation
D) Service level management

2. Which of the following statements about service asset and configuration management is/are CORRECT?
1. A configuration item (CI) can exist as part of any number of other CIs at the same time
2. Choosing which CIs to record will depend on the level of control an organization wishes to exert

A) Both of the above
B) 2 only
C) Neither of the above
D) 1 only

3. What are the categories of event described in the ITIL service operation book?

A) Warning, reactive, proactive
B) Scheduled, unscheduled, emergency
C) Informational, warning, exception
D) Informational, scheduled, normal

4. What BEST describes the value of service transition to the business?

A) It provides quick and effective access to standard services
B) It leads to gradual and continual improvement in service quality
C) It results in higher volumes of successful change
D) It supports the creation of a catalogue of services

5. What is the primary focus of component capacity management?

A) Review of all capacity supplier agreements and underpinning contracts with supplier management
B) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
C) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
D) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

Solutions: